Shipping policy
We will keep in regular contact with you about the progress of your order, and provide information on tracking your purchase once it has been dispatched. Often it’s easier to get your new purchase delivered to a business address.
If you are having them delivered to your home, there will need to be someone there to sign for them! If you’re not around when your purchase is delivered we’ll leave you a card letting you know we tried. Your items will then be taken to your local post office so you can collect them at your convenience.
Tracking updates can be delayed when the parcel is:
1. Going through local customs clearance procedures
2. At the post office sorting center
3. Held up by uncontrollable factors including, such as labor strikes, bad weather, politic issues,etc.
4. Please make sure you collect them within 4-5 business days, after that they will be returned to us and will have to be re-ordered. Once returned to us we will refund your purchase amount.
If you experience any delays in tracking updates, we recommend you check the estimated delivery time. If your package is taking longer than schedule, please contact us
For any queries on shipping email us at info@smaibulun.com
