Our policy lasts 90 days. If 90 days have gone by since you receive your orders, unfortunately we can’t offer you a store credit refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned.
RETURNS NOT ACCEPTED FOR...
(i.e. No exchanges, refunds or store credit)
•Sale items (if applicable) Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
• Personalised Styles
• Earrings, intimates, body accessories & beauty products
Additional non-returnable items:
• Gift cards
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to our factory address but only warehouse address.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a store credit will automatically be applied to your email address within 1-2 business days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and she will find out about your return.
For North America Customers (USA, CANADA) please return your product to:
Att: G-Cube Collection Smaibulun Return Team
Address: 1841 E, Acacia St, Ontario, CA 91761
For Australia, New Zealand, United Kingdom & Rest of The World please return your product to:
Att: Jimmy Yoo Fashion Pty Ltd
69 Morrison Road, Gladesville, 2111, NSW
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.