Returns Policy

Purchasing Information

These terms and conditions apply to the online purchase of all products from our website. Prices on our website are as listed and may differ to prices in our other distributors because we sell our products directly from our factories and fulfillment center internationally.

All Worldwide shipping is available for return and will take up to 2 - 5 business days to complete, depends on the time our warehouse receive your return items.

Prices are subject to change without notice and SMAIBULUN reserves the right to reject any order and give a full refund. You will be charged the price displayed at the time of making your purchase. SMAIBULUN is not responsible for refunds, exchanges or price matching pertaining to the original purchased price.

Returns Information

At SMAIBULUN we want you to be completely happy with your purchase, although we understand that occasionally you will place an order for something that doesn’t fit or suit. We offer refunds and exchanges in line with the policy’s below. When you receive your new orders from any SMAIBULUN Brands we recommend you try them on somewhere where they wont get marked or damaged in any way. If they do show signs of wear or damage we may decline your refund. In this unlikely event we will let you know via email and return your items to you.

Returns Policy 

Return & Exchange Period

SMAIBULUN customer service team must be notified within 60 days of you receiving your purchase should you wish to return or exchange any of your items.

Returns (exchange size or refund) can be placed by posting items directly at our warehouse address below:

For North America Customers (USA, CANADA) please return to:

5857 Pine Avenue Suite B, Chino Hills, CA 91709

For Australia, New Zealand, United Kingdom & Rest of The World please return to:

Suite 84, Level 8 KMS Building 8-24 Kippax Street SURRY HILLS 2010 SYDNEY. 

Exchange will be processed the following business day on arrival of parcel at our warehouse.  

Please fill out and print this RETURN FORM and send it with the items so that the refund can be processed to your account (subject to policy listed below). 

Email: returns@smaibulun.com

P.S - The return postage will be paid by customers and charged by the courier company for returns and exchange. You will be responsible for paying for your own shipping costs for returning your item. 

If the size is wrong we are happy to exchange the product for a different size at no cost to you. If you’ve changed your mind and are requesting a refund, SMAIBULUN is happy to offer you a refund on your purchase. 

Faulty Goods

On the very rare occasion where a product may be faulty, we will ask you to send the product back to us for assessment. If the product is genuinely faulty, SMAIBULUN will not charge you for the cost of returning the goods. We reserve the right to repair, replace or refund in full or part for faulty goods.

*Please allow a 2-3 business days for the funds to appear on your credit card statement once processed. Unfortunately some banks and credit unions take additional days to process the transaction once we have sent the advice to you.

If you still need any further information about refund please check our refund policy.

Thank you and hope you enjoy our Made With Love Products.

SMAIBULUN TEAM ❤️