FAQs about COVID-19 Updated 2022
Due to high volumes & the Omicron COVID-19 Pandemic, we are currently experiencing delays in shipping. To support our customer's during this time, we will be offering Free Standard Shipping Worldwide on all orders over $50 & Extended 90 Day Returns until further notice.
Due to the current global situation, both Domestic and International orders may be delayed due to current travel restrictions, warehouse staffing limits, and order volumes needing to be processed with our shipping partners. At this time we recommend using Express Shipping to ensure your parcel reaches you as soon as possible!
In critical situation of the ongoing COVID-19 pandemic especially the new Omicron virus , SMAIBULUN teams get involved with relief efforts that focus on supporting all of our customers, caring for our teams and partners .(and employees)
We are still open for normal business and manufacturing as usual. To ensure our customers' health and safety, our factories and warehouse have always implemented strict hygiene practices everyday. In addition, shipping methods is more flexible, while we're working hard to make that are delivered as soon as possible. Simultaneously we've taken steps to protect the health of our employees and their families as our first priority.
The upheaval caused by the novel coronavirus —COVID-19—is all around us. And we know many are anxious and worried. That's absolutely natural.
But Please keep rest in home with calm. Remember we will always stand with you and our hearts are connected wherever we are until the crisis to an end. Like our brand stated, we are all made with LOVE.
Here are some Q&A that you might want to know about shopping in SMAIBULUN
Taking action to protect our customers :
We remain committed to the health and safety of our customers. Due to the shortage of protective masks in the market, we're offering them at the lowest cost to help those in need obtain essential items during the outbreak. Also health products and personal care items will be on the top priority in delivery.
Package Safety :
Every package which will be entirely sterilized before it's shipped is absolutely safe. We've enhanced our daily cleaning procedures to ensure the regular sanitization of factory, warehouse, equipment and tools, as well as implementing strict disinfection cleanings for every package.
The World Health Organisation states that viral diseases cannot be transmitted through packages, but we still disinfect them for added safety.
Processing time :
At present, a new mutation COVID-19 which is know as Omicron is ravaging the world again, however the pandemic is still under controlled in Australia and China, and our fulfillment centers in China and Australia will not be affected and run as normal any way.
and have noticed us that the shipping time
Delivery Methods and time :
Due to the new COVID-19 Omicron, shipping on time is really struggle and it always takes more days than normal. If we can't ship your order right now, we will ship it immediately after the restriction ends; this ensures you get your items as fast as possible.
As the new Omicron situation and new restrictions are unpredictable, the shipping time limit for your order may be extended beyond what is displayed on the product page/checkout. Especially recently our courier partners (DHL, FedEx, YunExpress, Australia Post, USPS) noticed that the shipping time will be affected by the new Omicron situation.
Caring for our employees :
We have taken extreme actions to protect our employees and communities that are as important as our customers. We distribute protective masks, alcohol and other sanitation supplies to those who must work in the office. Additionally, we've canceled large events, moved our daily meetings online, ensuring the regular sanitization of high-traffic surfaces like door handles, stairway handrails, elevator buttons, lockers, and touch screens.
Wish you our lovely customers and families are all safe and God bless all human to pass this pandemic soon.
