FAQs about COVID-19 Updated 2021

In light of the ongoing COVID-19 pandemic, SMAIBULUN teams get involved with relief efforts that focus on supporting all of our customers, caring for our teams and partners .(and employees)

We are still open for normal business and manufacturing as usual. To ensure our customers' health and safety, our factories and warehouse have always implemented strict hygiene practices everyday. In addition, shipping methods is more flexible, while we're working hard to make that are delivered as soon as possible. Simultaneously we've taken steps to protect the health of our employees and their families as our first priority.

The upheaval caused by the novel coronavirus —COVID-19—is all around us. And we know many are anxious and worried. That's absolutely natural.

But Please keep rest in home with calm. Remember we will always stand with you and our hearts are connected wherever we are until the crisis to an end. Like our brand stated, we are all made with LOVE. 

Here are some Q&A that you might want to know about shopping in SMAIBULUN

Taking action to protect our customers :

We remain committed to the health and safety of our customers. Due to the shortage of protective masks in the market, we're offering them at the lowest cost to help those in need obtain essential items during the outbreak. Also health products and personal care items will be on the top priority in delivery.

Package Safety :

Every package which will be entirely sterilized before it's shipped is absolutely safe. We've enhanced our daily cleaning procedures to ensure the regular sanitization of factory, warehouse, equipment and tools, as well as implementing strict disinfection cleanings for every package.

The World Health Organisation states that viral diseases cannot be transmitted through packages, but we still disinfect them for added safety. 

 Processing time :
At present, COVID-19 has been controlled in China and Australia, and shipments in Chinese and Australia warehouses will not be affected in any way.

Delivery Methods and time :

Due to COVID-19, shipping on time is really struggle and it always takes more days than normal. If we can't ship your order right now, we will ship it immediately after the restriction ends; this ensures you get your items as fast as possible.
As these restrictions are unpredictable, the shipping time limit for your order may be extended beyond what is displayed on the product page/checkout.

Caring for our employees :

We have taken extreme actions to protect our employees and communities that are as important as our customers. We distribute protective masks, alcohol and other sanitation supplies to those who must work in the office. Additionally, we've canceled large events, moved our daily meetings online, ensuring the regular sanitization of high-traffic surfaces like door handles, stairway handrails, elevator buttons, lockers, and touch screens.

Wish you our lovely customers and families are all safe and God bless all human to pass this pandemic soon.